Privacy Policy

This privacy statement explains how mayday minds Ltd(referred to as “we”, “us” or “`Mayday minds Ltd ” collects information from you via the website or in any manner expressly described in the privacy statement and how this information is then used. When you provide us with your personal data you consent to us processing all such personal data as set out in the privacy statement. Please read this privacy statement carefully and revisit this page from time to time to review any changes that we may have made. If you have any questions, comments or concerns about how we handle your personal information, email us lisa@maydayminds.com This statement provides a summary of the full Privacy Policy. Both the statement and the full Privacy Policy apply to information collected by Mayday minds Ltd via Mayday minds Ltd website and Mayday retreats website in any manner described in the Privacy Statement.

Protecting your personal information

Your personal data is protected by General Data Protection Regulations (GDPR). You can find the details for the UK Information Commissioner at https://ico.org.uk/ or by accessing Mayday minds Ltd GDPR Statement at www.maydayminds.com.  As a registered data controller, we are required to take appropriate technical measures to protect your personal information including making a regular backup of our system and data. We have security measures in place to make sure any personal information we collect is secure. Your account is password protected and all information including your password is on a our own secure server, which only a limited number of employees can access. All parties with access to your information are subject to confidentiality obligations. If you think someone else knows your password, or is using it, tell us immediately and change your password. You can change your password on the Website.

Even though we take appropriate technical steps to protect your security, you should remember that data transmission over the internet cannot always be guaranteed as 100% secure so you use the website at your own risk.

Personal Information

We collect personal data about you when you subscribe.  If you do not wish to provide this information, you may select the Not Known/Not Provided or Prefer not to say option.

We use cookies and other technologies to keep track of how you interact with our website and to target advertising. For further information about this please see our Use of Cookies Statement.

Depending on the preferences indicated by you:

we may use your personal data to contact you about developments and offers.

You may also turn cookies off in your browser. However, if you do so, you may not be able to use certain features on the website.

The information we collect during registration

When you register with us, you (or the person registering for you) must tell us:

• your full name
• email address
• calls to our helplines;
• letters and e-mails;
• customer feedback forms.
• We may record calls to helplines for quality and training purposes only. We will store calls for about three months and we will keep them confidential. In general, if you contact us, we may keep a record of your query or complaint for a reasonable time in case you contact us again.

How we use the information we collect

• to answer your queries or complaints;
• to deliver our online services, for example any subscription that you have access to.
• to provide subscription Materials;
• to carry out administration;
• to seek your opinion of the subscription and Website
• for general statistics and research;
• for obtaining any relevant professional advice;
• as may be required by law or in connection with legal proceedings (including where we intend to take legal proceedings), or as may be necessary to establish, exercise or defend our legal rights.

Paying for a service

When you pay for a service, you will be asked for:

These details are collected by: Paypal or stripe

They collect credit or debit card details over a secure link. We do not collect them and they are not made available to us or our Agents or Resellers. We will use the personal information you provide to process your online payment and to refundany monies due to you if you cancel your enrolment in line with the terms and conditions on this Website. When you make a payment online, we will use industry standard software, which encrypts your information. For further details about the security of this information, please refer to Barclays Bank 

Third parties and sponsors

To achieve the purposes set out in this privacy statement we may need to give your information to our service providers,Agents and Resellers. Following registration and/or enrolment via the website, we and our Agent or Resellers, if you registered via one of our Agents or Resellers, will have access to your name and contact details to help us deliver our services to you.

Requests for information

If you have not registered on the Website but are simply making an enquiry or request for information, we will use your personal information to reply to your enquiry or request. We will not use this information for marketing purposes without your permission or unless you invite us to do so.

Keeping your personal data

We keep personal data :

• for as long as is necessary to fulfil the purposes we collected it for;
• as required by law; or
• to enforce or defend legal claims

Cookies

We use cookies and other technologies to keep track of how you interact with our website and to target advertising Please see the Mayday minds Ltd Use of Cookies Statement for further information.

Your rights

You have the right to:-

ask for a copy of all the information we hold about you (we will charge you a small fee for this) and to correct any inaccuracies. To obtain a copy of this information, please email us at lisa@maydayminds.co.uk

challenge the accuracy of data held about you. You can amend your details please email us to request a change

take steps to prevent your personal data being processed if the processing is likely to cause you substantial damage or substantial distress which is unjustified. If you want to exercise this right you must put yourobjection in writing by emailing us, specifying why the processing has this effect and state what you require to do to avoid causing damage or distress.

How to contact us

To obtain a copy of your personal data, to correct inaccuracies or if you have any queries or concerns about how we handle your personal data, please contact: 

Mayday Minds Ltd 

info@maydayretreats.co.uk

This policy has been approved & authorised by: Lisa Day

28/03/2021

reviewed annually